Orders are dispatched via DPD, APC or Royal Mail depending on the items ordered and where it is being shipped to. We aim to dispatch orders the same day the order is placed where possible if the order is placed before 2pm Monday to Friday. If placed after 2pm or on the weekend then it will be sent out the next working day. Please be aware that certain busy periods (such as Christmas) can cause dispatching orders to take longer. Please read the delivery information on each product for the most up to date information on delivery times.
- DPD/APC delivery postage is £5.95 (net) per parcel for delivery of orders under £50 (net) to GB mainland locations only.
- For orders to the Channel Islands and Northern Ireland delivery is £12.50 (net) per parcel for orders under £100 (net).
- For orders to the Scottish Highlands, delivery is £13.00 (net) per parcel for orders under £75 (net).
- For orders to the Isle of Man, delivery is £15.95 (net) per parcel for orders under £75 (net).
Extra charges may be applicable for furniture, machines and deliveries over 2kg. Especially those going to the Scottish Highlands, the Scottish Islands, the Channel Islands, Northern Ireland and the Isle of Man, etc. Please be aware we not able to deliver outside of the UK at this time. See our postage options at checkout for what is currently available. And please contact us for delivery costs if you do not see an option for your location at checkout on 0844 3356 121.
We reserve the right to charge extra for re-delivery if you are not available to accept or receive the goods when delivered to you. In some instances, any items not delivered to you will be held on backorder for you and shipped as soon as they become available. There will be no additional charge for this delivery and this will be agreed with you on purchase.
Please note any items not in stock at the time you order may be removed from your overall total but the rest of the order will be shipped unless a backorder has been confirmed.
Some exclusive items such as scissors and furniture (more information below) will be ordered straight from the supplier and then sent to you directly so delivery time frames may vary.
If your order is sent by DPD/APC, after you order, DPD/APC will send you an email or SMS confirming when your parcel is to be delivered – if you know you will be out then please use the ‘safe place’ option in this email to tell the courier what you would like done with your delivery. Alternatively you can opt for it to be left with a neighbour.
If for any reason, you miss the delivery, DPD/APC will leave a note with details on how you can reschedule a delivery for another day.
Salon furniture will be quoted separately and delivery can be up to 3-16 weeks for customised items. EXPRESS, NEXT DAY and QUICK SHIP time frames are as per product description. Please note that times MAY VARY due to circumstances out of our control (issues with the supplier, etc)
Goods will be sent from the manufacturer and delivery organised by them. Deliveries are carried out between 9am to 6pm and delivered kerbside. If a bespoke delivery is required (manual handling, etc) then please call us to discuss this on purchase as there will be an additional charge.
Delivery charges vary according to location and goods ordered; this will be confirmed after the receipt of the order.
Please be aware that there will be an extra charge for delivery to outside of the UK and some locations within:
- Isle of Wight
- Channel Islands (Jersey and Guernsey) and Isle of Man
- Rural Scotland (including Highlands and Islands)
- Northern Ireland
We will contact you with further details when your order has been placed. As we have to rely on carriers etc, no deliveries can be guaranteed, although every effort will be made to carry out the delivery on the stated day.
Information per Brand
|Kiela/Welonda:||Average of 4 - 8 weeks||Up to 5 years|
12 months (Pumps 2 to 5 years)
3 years (1 year parts and labour, 2 years parts only)
Depending on product and stock availability, 2 - 16+ weeks