DELIVERY

Delivery

Standard Delivery: Orders are dispatched via DPD, APC or Royal Mail depending on the items ordered and where it is being shipped to. We aim to dispatch orders within 24 working hours where possible but 'Priority Next Day' orders will be prioritised. Please be aware that certain busy periods (such as Christmas and '20% Off' weeks) can cause dispatching orders to take longer. Please read the delivery information on each product for the most up to date information on delivery times.

Priority Next Day Shipping: If the order is placed before 2pm Monday to Friday we will dispatch it the same day for next day delivery. If placed after 2pm or on the weekend then it will be sent out the next working day for delivery the following day. If for whatever reason we cannot fulfil Next Day Delivery we will contact you with more information. Not available on orders outside Great Britain Mainland and if chosen on any Furniture Orders will have to be cancelled as we cannot dispatch Furniture the same day (excluding Express Delivery items).

• Standard Delivery DPD/APC delivery postage is £5.95 (net) per parcel for delivery of orders under £50 (net) to GB mainland locations only.
• Priority Next Day Delivery postage is £9.95 (net) and is available to GB mainland only.
• For orders to the Channel Islands and Ireland delivery is £12.50 (net) per parcel for orders under £100 (net).
• For orders to the Scottish Highlands, delivery is £13.00 (net) per parcel for orders under £75 (net).
• For orders to the Isle of Man, delivery is £15.95 (net) per parcel for orders under £75 (net).

Extra charges may be applicable for furniture, machines and deliveries over 2kg. Especially those going to the Scottish Highlands, the Scottish Islands, the Channel Islands, Ireland and the Isle of Man, etc. Please be aware we not able to deliver outside of the UK and Ireland at this time. See our postage options at checkout for what is currently available. And please contact us for delivery costs if you do not see an option for your location at checkout on 0844 3356 121.

We reserve the right to charge extra for re-delivery if you are not available to accept or receive the goods when delivered to you. In some instances, any items not delivered to you will be held on backorder for you and shipped as soon as they become available. There will be no additional charge for this delivery and this will be agreed with you on purchase.

Please note any items not in stock at the time you order may be removed from your overall total but the rest of the order will be shipped unless a backorder has been confirmed.

Some exclusive items such as scissors and furniture (more information below) will be ordered straight from the supplier and then sent to you directly so delivery time frames may vary.

If your order is sent by DPD/APC, after you order, DPD/APC will send you an email or SMS confirming when your parcel is to be delivered – if you know you will be out then please use the ‘safe place’ option in this email to tell the courier what you would like done with your delivery. Alternatively you can opt for it to be left with a neighbour.

If for any reason, you miss the delivery, DPD/APC will leave a note with details on how you can reschedule a delivery for another day.

Furniture Deliveries

Salon furniture will be quoted separately and delivery can be up to 3-16 weeks for customised items. EXPRESS, NEXT DAY and QUICK SHIP time frames are as per product description. Please note that times MAY VARY due to circumstances out of our control (issues with the supplier, etc)

Goods will be sent from the manufacturer and delivery organised by them. Deliveries are carried out between 9am to 6pm and delivered kerbside. If a bespoke delivery is required (manual handling, etc) then please call us to discuss this on purchase as there will be an additional charge.

Delivery charges vary according to location and goods ordered; this will be confirmed after the receipt of the order.

Please be aware that there will be an extra charge for delivery to outside of the UK and some locations within:

• Isle of Wight
• Channel Islands (Jersey and Guernsey) and Isle of Man
• Rural Scotland (including Highlands and Islands)
• Ireland

We will contact you with further details when your order has been placed. As we have to rely on carriers etc, no deliveries can be guaranteed, although every effort will be made to carry out the delivery on the stated day.

Information per Brand